Community
Best Practices for Working in / with the Community
Whether you’re a manager, maintenance pro, contractor, or resident volunteer, these standards support a safe, fair, and friendly community.
Communication & fairness
- Use clear written notices for rules, repairs, and schedule changes.
- Apply policies consistently and document decisions.
- Be respectful and avoid discriminatory language; when in doubt, consult Fair Housing guidance.
Maintenance quality
- Prioritize safety issues (roads, lighting, drainage, playground equipment).
- Keep common areas clean and accessible.
- Use licensed and insured contractors for specialized work.
Resident experience
- Welcome packets with rules, contacts, and local resources.
- Reasonable timelines for repairs and approvals; track requests.
- Feedback loops—surveys or suggestion boxes—and publish improvements.
Safety & privacy
- Protect resident data; limit access to those who need it.
- Post emergency contacts and severe‑weather plans.
- Coordinate with local services (waste, utilities, public safety).
This guide is educational only and not legal advice. For compliance questions, consult local counsel or housing authorities.